Policies & Shipping
PRICING & INFORMATION
We make every effort to maintain current, accurate prices in our online catalog. We also strive for similar accuracy and timeliness with the other information we offer here. Errors in product descriptions, weights, prices, or photography are unintentional and are subject to correction. We appreciate your understanding should any of the pricing or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.
We typically ship all orders within 24 hours. Items shipping from our Warehouse may take an additional 1-2 days to process. Please allow an extra 3-7 days for shipping on items ordered from our "Special Order" catalog.
We offer several options for orders shipping within the Asia Pacific such as National Courier Service (Pos Malaysia), Fedex, DHL and City-Link Express.
Tracking information is sent at the time of shipment. Most orders placed before 12:00 Noon ship the following business day.
Oversized charges may be applied to any single item exceeding 3 cubic feet and/or exceeding 5KG. Examples of such items are wheels/wheelsets, bikes, auto racks, some suspension forks, child carries/trailers, work stands, stationary trainers, etc.
Oversized charges are also applied if the combined weight of all items in the shopping cart exceeds 5KG. For example, one jersey will not incure any oversized charges, but 20 jerseys will.
To determine if an item (or items) will incure oversized charges, simply place the item(s) in your shopping cart and select a country, state and shipping method. Shipping charges (if any) will automatically be displayed.